Blue character bamboo pajama set

Shipping Policy

Thank you for shopping with Carolina & Rose LLC! Please review our shipping policy below before placing your order.

Ready-to-Ship Items

All ready-to-ship items will be processed and shipped within 7 business days of your order being placed (excluding weekends and holidays). Once your order has shipped, you will receive a tracking number via email so you can monitor your package’s delivery progress.

Pre-Order Items

Pre-order items are ordered specifically for you and have an extended processing timeframe. The estimated ship date for each pre-order item will be clearly listed in the product description. Please review this information carefully before purchasing.

Once pre-order inventory arrives to us and your order has been processed for shipment, you will receive tracking information via email.

Orders Containing Both Ready-to-Ship and Pre-Order Items

If your order contains both ready-to-ship and pre-order items, please note that these items will ship separately. Ready-to-ship items will follow the standard 7 business day processing timeframe, while pre-order items will ship according to the estimated shipping timeline listed in the product description. Orders placed separately cannot be combined after purchase.

Local Pickup

At this time, local pickup is only available for pre-order items and will be offered as an option at checkout when applicable. Ready-to-ship items are not eligible for local pickup.

Lost or Stolen Packages

Once an order has been shipped and marked as delivered by the carrier, Carolina & Rose LLC is not responsible for lost, stolen, or misplaced packages. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim or locate your package.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout. Carolina & Rose LLC is not responsible for orders shipped to incorrectly entered addresses. If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.

Tracking Information

Tracking will be provided for all shipped orders:

• Ready-to-ship orders: tracking will be sent shortly after shipment
• Pre-order orders: tracking will be sent once inventory arrives and your order has been processed and shipped

Please ensure your shipping address is entered correctly at checkout. Carolina & Rose LLC is not responsible for delays, lost packages, or delivery issues caused by incorrect shipping information provided by the customer.

If you have any questions regarding your order, please contact us and we will be happy to assist.

Returns & Refund Policy

Thank you for shopping with Carolina & Rose LLC. Please review our return and refund policy carefully before placing your order.

All Sales Are Final

Due to the nature of our products and preorder process, all sales are final. We do not accept returns, refunds, or exchanges for reasons such as incorrect sizing, change of mind, or ordering the wrong item.

Pre-Order Acknowledgement

By placing a pre-order, you acknowledge and understand that pre-order items have an extended turnaround and shipping timeframe. The estimated shipping timeframe for each pre-order item is listed in the product description at the time of purchase. By purchasing a pre-order item, you agree to the stated timeframe and understand that these items are not ready to ship immediately.

Sizing Policy

We are unable to offer size exchanges for both ready-to-ship and pre-order items. Please carefully review all sizing information, product descriptions, and size charts before placing your order to ensure you are selecting the correct size.

If you receive the wrong size due to an error on our part, please contact us within 7 days of delivery. In these situations, we will review the issue and offer either:

• a refund, or
• an exchange (if inventory is available)

Please note: exchanges cannot be guaranteed, as replacement sizes may not be available.

Order Cancellations

Once an order has been placed, it cannot be canceled. This applies to both:

• Ready-to-ship orders
• Pre-order orders

Please carefully review your order before completing checkout.

Defective Items

We carefully inspect all ready-to-ship and pre-order items before shipment. However, if you receive an item with a defect, you must notify us within 7 days of delivery.

To request review of a defective item:

• Email us at customerservice@carolinaandrose.com
• Include clear photos of the defect
• Include a brief description of the issue
• Contact us within 7 days of receiving your order

To be eligible for review:

• The item must be unworn and unwashed
• Original tags must still be attached

If approved, we will determine whether a refund or replacement is appropriate based on product availability.

Non-Returnable / Non-Refundable Situations

We do not accept returns or offer refunds for:

• Incorrect size ordered by customer
• Change of mind
• Failure to review preorder shipping timelines
• Shipping carrier delays
• Normal wear and tear
• Incorrect shipping information provided by customer

If you have any questions regarding your order, please contact us at customerservice@carolinaandrose.com.

By placing an order with Carolina & Rose LLC, you acknowledge and agree to this return and refund policy.

Pre-Order Policy

Thank you for shopping with Carolina & Rose LLC. Please review our Pre-Order Policy carefully before placing a pre-order.

What is a Pre-Order?

A pre-order item is an item that is not currently in stock and is ordered from our vendor or supplier specifically after your purchase is placed. This allows us to offer a wider variety of styles and sizes while keeping inventory costs manageable.

Estimated Shipping Timeframes

Each pre-order item will have an estimated shipping timeframe listed in the product description. These timeframes are estimates only and are based on vendor-provided timelines.

Please understand that pre-order items often have longer processing and shipping times than ready-to-ship items.

By placing a pre-order, you acknowledge and agree to the listed estimated shipping timeframe.

Shipping Delays

While we do our best to provide accurate shipping estimates, delays can occur that are outside of our control, including but not limited to:

• Vendor delays
• Manufacturer delays
• Shipping carrier delays
• Supply chain disruptions

Carolina & Rose LLC is not responsible for delays caused by vendors, manufacturers, or carriers.

Payment Policy

Full payment is required at the time the pre-order is placed. Your item is secured with the vendor based on your completed purchase.

Cancellations

Pre-order purchases cannot be canceled once the order has been placed. Please review all product details, sizing information, and estimated shipping timelines carefully before purchasing.

Sizing

We do not offer size exchanges on pre-order items. Please carefully review all size charts and product details before ordering to ensure you are purchasing the correct size.

If the wrong size is sent due to an error on our part, please contact us within 7 days of delivery at customerservice@carolinaandrose.com.

Mixed Orders (Pre-Order + Ready-to-Ship)

If your order contains both pre-order and ready-to-ship items, these items will ship separately. Ready-to-ship items will ship according to our standard shipping policy, and pre-order items will ship once inventory is received and processed.

Local Pickup

Local pickup is available for eligible pre-order items and will be offered at checkout when applicable.

Defective Items

All pre-order items are carefully inspected upon arrival and before shipment. If you receive a defective item, you must notify us within 7 days of delivery by emailing customerservice@carolinaandrose.com with:

• Clear photos of the defect
• A description of the issue

Items must be unworn, unwashed, and have original tags attached to be eligible for review.

Tracking Information

Tracking information will be provided once your pre-order item has arrived to us, has been processed, and has shipped out to you.

By placing a pre-order with Carolina & Rose LLC, you acknowledge and agree to this Pre-Order Policy.