Shipping policy

Shipping Policy

Thank you for shopping with Carolina & Rose LLC! Please review our shipping policy below before placing your order.

Ready-to-Ship Items

All ready-to-ship items will be processed and shipped within 7 business days of your order being placed (excluding weekends and holidays). Once your order has shipped, you will receive a tracking number via email so you can monitor your package’s delivery progress.

Pre-Order Items

Pre-order items are ordered specifically for you and have an extended processing timeframe. The estimated ship date for each pre-order item will be clearly listed in the product description. Please review this information carefully before purchasing.

Once pre-order inventory arrives to us and your order has been processed for shipment, you will receive tracking information via email.

Orders Containing Both Ready-to-Ship and Pre-Order Items

If your order contains both ready-to-ship and pre-order items, please note that these items will ship separately. Ready-to-ship items will follow the standard 7 business day processing timeframe, while pre-order items will ship according to the estimated shipping timeline listed in the product description. Orders placed separately cannot be combined after purchase.

Local Pickup

At this time, local pickup is only available for pre-order items and will be offered as an option at checkout when applicable. Ready-to-ship items are not eligible for local pickup.

Lost or Stolen Packages

Once an order has been shipped and marked as delivered by the carrier, Carolina & Rose LLC is not responsible for lost, stolen, or misplaced packages. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim or locate your package.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout. Carolina & Rose LLC is not responsible for orders shipped to incorrectly entered addresses. If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.

Tracking Information

Tracking will be provided for all shipped orders:

  • Ready-to-ship orders: tracking will be sent shortly after shipment
  • Pre-order orders: tracking will be sent once inventory arrives and your order has been processed and shipped

Please ensure your shipping address is entered correctly at checkout. Carolina & Rose LLC is not responsible for delays, lost packages, or delivery issues caused by incorrect shipping information provided by the customer.

If you have any questions regarding your order, please contact us and we will be happy to assist.