Shipping Policy

Thank you for shopping with Carolina & Rose! We offer shipping throughout the United States and local pickup in Natchez, Mississippi for eligible items.

Items We Stock Locally

Ready-to-ship items stocked by Carolina & Rose can be shipped or picked up locally when the option is shown at checkout. Shipped orders are processed within 7 business days, excluding weekends and holidays. Carrier delivery time begins after your order ships. Tracking will be emailed when available.

Pre-Orders

Pre-order items are ordered specifically for you. Each product listing provides its estimated arrival or shipping timeframe; please review it before ordering. These dates are estimates and may change if production or transit is delayed. When your item is ready, we will arrange shipment or local pickup according to the delivery option selected at checkout.

More Styles | Shipping Only

Items marked “Shipping Only” ship directly from our fulfillment partner. They are not available for Natchez pickup. Processing and delivery times may differ from items we stock locally. Tracking will be provided when the fulfillment partner makes it available.

Orders With Different Types of Items

Items stocked locally, pre-orders, and Shipping Only items may be fulfilled separately and arrive at different times. If you want to pick up an eligible item and have another item shipped, please place separate orders so you can select the appropriate delivery method for each. The delivery options and charges available for your order will be shown at checkout.

Please check your shipping address and delivery selection before placing your order. If you have a question or notice an error, contact us as soon as possible at sales@carolinaandrose.com. Once an order has shipped, delivery questions can also be checked using its tracking information.

Lost or Stolen Packages

Once an order has been shipped and marked as delivered by the carrier, Carolina & Rose LLC is not responsible for lost, stolen, or misplaced packages. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim or locate your package.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout. Carolina & Rose LLC is not responsible for orders shipped to incorrectly entered addresses. If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.

Tracking Information

Tracking will be provided for all shipped orders:

• Ready-to-ship orders: tracking will be sent shortly after shipment
• Pre-order orders: tracking will be sent once inventory arrives and your order has been processed and shipped

Please ensure your shipping address is entered correctly at checkout. Carolina & Rose LLC is not responsible for delays, lost packages, or delivery issues caused by incorrect shipping information provided by the customer.

If you have any questions regarding your order, please contact us and we will be happy to assist.